Address
Stationsstraat 11
7607 GX Almelo
Lost your tickets?
Your tickets are always waiting under the email address you ordered with. Enter that address and you'll receive a code to view them again. Can't remember which address you used? Then look up your order via your bank statement, using the order number and the amount.
Lost your tickets? →This page is in Dutch.
Frequently asked questions
I have not received my ticket. What should I do?
Check your spam folder first. Not there either? Go to Lost your tickets? and enter the email address you ordered with. You'll receive a code and see your tickets straight away. Can't remember the address? You can also look up your order via your bank statement. Still stuck? Email us at info@dnticket.nl with your order number.
Can I exchange or return my ticket?
Tickets are in principle non-refundable. In the event of cancellation or rescheduling of an event, the organizer will contact you. See also the terms and conditions for more information.
My payment failed. What should I do?
Try the payment again via the ticket shop. Has the amount already been debited but you have not received a ticket? Contact us via info@dnticket.nl with your order number and we will investigate this immediately.
I am an organizer and have a question about my account or payout.
Contact us via info@dnticket.nl or call 085 087 0250. Please include your company name and event name for faster handling.
How long does it take for a complaint to be handled?
DN Ticket responds to complaints within 14 days. Complaints concerning a specific event are forwarded to the relevant organizer.
Where is my data stored?
DN Ticket is developed entirely in the Netherlands. All data is stored on servers within the EU: primarily in the Netherlands, with backup in Germany and redundancy in France. Data is never transferred to countries outside the EU or EEA. More information can be found in our privacy policy.
I want to start as an organizer with DN Ticket. How do I do that?
Create a free account directly via dashboard.dnticket.nl/register.php. You don't need a KVK (Chamber of Commerce) registration to start: you can set everything up first and provide your KVK details later. Do you have more than 500 tickets to sell or would you like personal assistance with the setup? Contact us via info@dnticket.nl.
Do I need a KVK (Chamber of Commerce) registration to get started?
No. You can create a free account right away and fully set up your event without KVK details. Before your ticket shop opens and you can receive payments via iDEAL, we verify your business details: you provide your KVK number and a recent KVK extract, and once approved everything goes live.
Can I try DN Ticket first?
Yes. Via the live demo you're logged straight into a fully populated demo environment — no account needed. You'll see a real dashboard with orders, revenue and scans, and you can place a test order in the demo ticket shop (iDEAL test mode, no real payment).
Can't find your question?
Contact us directly via info@dnticket.nl or call 085 087 0250. We are happy to help.